Director of Customer Success

JOB OVERVIEW:

SalesIntel is a leading pipeline generation platform for B2B companies. Our unique approach to data, AI and software empowers thousands of end users with workflow-centric go-to-market solutions that drive revenue.

SalesIntel is searching for an ambitious Director of Customer Success who can manage, coach, and recruit a team of winning Customer Success Representatives. With demonstrated leadership abilities and proven track record of exceeding net retention targets, the Director of Customer Success will motivate a team to deliver strong performance and support them with strategies that will grow our business partnerships.

Why SalesIntel:

• We are retention obsessed so you will receive unlimited leadership support.
• Our G2 Reviews for Customer Success routinely crush our competition.
• The team is empowered with the leading CS management tools.
• You will inherit a team of tenured and solid CS professionals.

What You’ll Be Doing:

• Drive customer outcomes, product adoption and customer experience.
• Be a client advocate including a key member of our Customer Advisory Board
• Collaborate with leaders on defining, executing, evaluating, and adjusting an overall strategy that exceeds net retention targets.
• Partner with the VP of Sales to ensure smooth onboarding.
• Partner with the VP of Account Management to drive customer adoption, ensure retention and triage escalations.
• Partner with the VP of Product by providing customer feedback and strategic direction for solution enhancements.
• Gather data needed to measure progress and make data-driven decisions.
• Provide leadership and coaching to enable both individual and team success, creating an environment that fosters accountability.
• Contribute to our evolving Playbook, implement new strategies, and train the team on any new processes.
• Define and oversee lifecycle communication including onboarding, EBRs, QBRs and NPS, etc.
• Regularly engage with customers and build strategic relationships.
• Collaborate on cross-functional projects such as customer user conference, customer advisory board, customer journeys.
• Assist in defining, driving, and demonstrating ROI.
• Drive ChurnZero standardization and compliance to maintain excellent records and report on activity and KPI’s.

Qualifying:

• Minimum 5 years experience in leading customer-facing teams.
• Comprehensive and current knowledge of industry trends.
• Positive, proactive, and solution-oriented mindset.
• Excellent written and verbal communication skills.
• Ability to understand and solve team needs.
• Strong time management and project prioritization skills.
• Proficient technology/software skills, specifically in Salesforce, ChurnZero and G-Suite.

Work Arrangement: Onsite/Hybrid in the Tysons Corner, VA area.

Compensation: Base salary & Annual bonus. We consider multiple factors to determine compensation including tenure and skill level.

Benefits: SalesIntel offers full-time employees a benefits package that includes Medical, Dental, Vision, Flexible Spending Account, Unlimited PTO, Parental Leave and more.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required.