Senior Director of Customer Success

at SalesIntel (View all Jobs)

US Remote

Description

SalesIntel is the top revenue intelligence platform on the market. Our unique approach to data collection, enhancement, verification and growth distinguishes us from the market, solidifying our position as the best B2B data partner.
SalesIntel is searching for an ambitious Senior Director of Customer Success to optimize customer lifecycle and recruit, train, and coach a team of winning Customer Success Managers and Account Managers at a rapidly growing SaaS data startup. With demonstrated leadership abilities and proven track record of exceeding aggressive net retention targets, this leader will implement the overall vision and strategic plan for the customer success and account management team, focusing on driving product adoption, providing an unparalleled customer experience, and driving growth through renewals and retention. You will motivate a team to maximize performance potential and support team members with strategies that will grow our business partnerships.

What You’ll Be Doing:

  • Exceed 100% Net Revenue Quota Attainment to support a hyper-growing startup business
  • Collaborate with leadership on defining, executing, evaluating, and adjusting an overall strategy that exceeds net retention targets
  • Recruit, train and manage directors and individual contributors
  • Provide leadership and coaching to enable both individual and team success, tracking performance and creating an environment that fosters accountability
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
  • Driving product adoption and building return on investment cases for customer retention
  • Responsible for onboarding and full customer lifecycle education ensuring customers are aware of and educated on new features and releases
  • Drive retention through funnel conversion and optimization that drives adoption and customer retention
  • Partner with sales and marketing leadership to align on strategies, renewal forecasting, coverage plans, and account risk and opportunities
  • Manage escalated client issues with urgency, leveraging internal resources collaboratively and efficiently
  • Apply value-based solution selling techniques and develop a culture of consultative sales to move away from price driven commodity sales
  • Drive Salesforce.com standardization and compliance to maintain excellent records and report on activity and KPI’s
  • Contribute to our evolving Playbook, implement new strategies, and train the team on any new processes

Qualifications

  • Successful track record managing customer-centric, revenue-focused teams with the ability to motivate to success
  • Comprehensive and current knowledge of B2B data providers and industry trends
  • Positive, proactive, and solution-oriented mindset
  • Excellent verbal and written communication skills, including ability to present information clearly and in an engaging manner
  • Ability to understand customer needs and handle the negotiation process
  • Sense of urgency with strong time management and project prioritization skills
  • Ability to pivot and adjust
  • Proficient technology/software skills, specifically in Salesforce, ChurnZero, G-Suite, ExecVision, and PandaDocs

Location: US Remote