We are looking for a hands-on contributor to join our data team as a lead for our Research on Demand team (RoD). RoD is our team of exceptional researchers who fulfill customer research requests. We are looking for an experienced individual who is organized, attention to detail has managed an offshore team and strategic thinker. This role reports to the Vice President of Product & Data.
Who we are
SalesIntel is the top revenue intelligence platform on the market. Our combination of automation and researchers allows us to reach 95% data accuracy for all our published contact data, while continuing to scale up our number of contacts. We currently have more than 6.2 million human-verified contacts, another 77 million machine verified contacts, and the highest number of direct dial contacts in the industry. We guarantee our accuracy with our well-trained research team that re-verifies every direct dial number, email, and contact every 90 days. With the most comprehensive contact and company data and our excellent customer service, SalesIntel has the best B2B data available.
Job Role & Responsibilities
- Plan, manage and control all aspects of the Research on Demand team
- Manage a 200 person offshore team
- Collaborative and people-oriented leader who can positively motivate and influence individuals
- Look for ways to automate processes currently performed manually to improve efficiency
- Define and refine processes and procedures to deliver an exceptional customer experience, reduce time and cost.
- Plan, hire, and retain talent
- Measure team effectiveness, quality, make and implement recommendations
- Define reports and dashboards for showing the effectiveness of the team
- 8+ years of relevant working experience
- Prior experience managing an offshore team
- Bachelor’s degree in Technology or a Master’s degree in Computer Applications.
- Works well in fast-paced environment with a ‘Roll-up your sleeves’ attitude and a focus on execution
- Team-oriented and able to collaborate with other stakeholders within the company to take an idea from conception to launch
- Excellent communicator
Location: Arlington VA