CUSTOMER SUCCESS MANAGEMENT

Description

SalesIntel is looking for a motivated, talented and authentic Customer Success Managers to join our growing team. As part of the SalesIntel success team, you are not siloed. We want a collaborative individual who contributes to the sales and marketing teams, works in a dynamic environment, provides messaging and product feedback to the marketing and product teams and works proactively to drive their personal and SalesIntel’s overall sales performance.

We hope you will consider being a part of a fast-growing and trustworthy organization that truly cares about its employees.

Who we are

SalesIntel is the top provider of accurate and affordable sales and marketing contact data. Our combination of automation and researchers allows us to reach 95% data accuracy for all our published contact data while continuing to scale up our number of contacts. We currently have 4 Million human-verified contacts and the highest number of direct dial contacts in the industry. We guarantee our data accuracy with our well trained research team that re-verifies every direct dial number, email and contact every 90 days.

With the most comprehensive contact & company data and our excellent customer service, SalesIntel has the best B2B data available.

Job Role

As a Customer Success Manager for National Accounts, you’ll be responsible for onboarding, managing a few of our Enterprise/Named clients – driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You’ll partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:

  • Delivering and communicating ROI for our clients, throughout the customer lifecycle
  • Being the trusted partner for the customer on use-case and product functionality
  • Quarterbacking experiences by various cross-functional teams at Gainsight, on behalf of the customer
  • Drive strategy, service level indicators and performance metrics
  • Catalog patterns in customer behavior that indicate or anticipate longer-term problems and failures (e.g., training issues, loss of engagement with system)
  • Detect patterns that indicate problems and failures (e.g., software bugs)
  • Manage/reply incoming support tickets
  • Implement processes and procedures company wide, communicating clearly and often
  • Maintain a customer health dashboard to track high-level insights into the well-being of each customer
  • Design and implement customer retention policies
  • Provide product support service to customers
  • Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention
  • Provide customer training and education on company product and service
  • Ensure that customers renew their contracts when due.  The representative will value and nurture business relationships with clients, with the goal of retention and loyalty to the organization.
  • Develop and implement a well-planned customer on-boarding
  • May be required to perform other duties as assigned.

Qualifications

  • BA/BS (MBA/Master preferred)
  • Ideally 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Strong leadership skills
  • Impressive executive presence and communication abilities
  • Ability to create structure in ambiguous situations and design effective processes
  • Bias for action
  • Passion for technology and for being a part of a fast-growing SaaS company
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

We Offer

  • Comprehensive compensation plan including base salary plus commission
  • Full benefits package including medical, dental, vision, 401K, and paid time off
  • Robust training and sales methodology processes
  • Work hard, play hard attitude
  • Diverse work environment
  • Stock Options

Location: Ballston/Arlington VA

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