CUSTOMER SUCCESS ACCOUNT MANAGER

Description

We are looking for an Account Manager – Small Medium Business with the right energy, competitive spirit, personal drive, and track record of success in Sales to join our team! This position involves working with our customers to provide them the right SalesIntel services that meet their strategic goals. Working with a defined book of named accounts, you will proactively engage with those targeted companies.

Who we are

SalesIntel is the top revenue intelligence platform on the market. Our combination of automation and researchers allows us to reach 95% data accuracy for all our published contact data, while continuing to scale up our number of contacts. We currently have more than 6.2 million human-verified contacts, another 77 million machine verified contacts, and the highest number of direct dial contacts in the industry. We guarantee our accuracy with our well trained research team that re-verifies every direct dial number, email, and contact every 90 days. With the most comprehensive contact and company data and our excellent customer service, SalesIntel has the best B2B data available.

Job Role & Responsibilities

  • Meet or exceed sales and product objectives
  • Effectively identify customer needs, engaging technical resources as required
  • Create customer presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)
  • Conduct high-level conversations with C-Level and VP -Level Executives to address business needs as well as have conversations with users
  • Utilize solution-selling techniques to effectively guide through the renewal and upsell processes to close
  • Develop and maintain business within existing accounts, manage complex sales situations and sales campaigns
  • Upsell and leverage business from new and established customer relationships
  • Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
  • Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
  • Forecast sales activity and revenue achievement while creating satisfied customers
  • Resolve client issues in a timely and thorough manner; escalates issues to manager as appropriate
  • Keep informed of product line, competition and industry trends that may impact client business activities

Qualifications

  • 2+ years of Account Management experience in a Technology company
  • Direct SaaS/ Cloud selling experience
  • SaaS video or web conferencing solutions selling experience preferred
  • Inbound sales experience
  • Presence and proficiency in social media such as LinkedIn preferred
  • Strong collaboration and relational skills
  • Business forecasting, pipeline development and management skills are required
  • A proven track record of closed sales, client satisfaction, & team work
  • Must have strong verbal skills with consultative professional business acumen
  • Must be detail oriented, organized, ethical, responsible, & self-motivated
  • Salesforce CRM experience preferred
  • Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]

Location: US Remote

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