Customer Marketing Manager

at SalesIntel (View all Jobs)

US Remote

Description

SalesIntel is the top revenue intelligence platform on the market. Our unique approach to data collection, enhancement, verification and growth distinguishes us from the market, solidifying our position as the best B2B data partner. 

We are looking for a Customer Marketing Manager with the right energy, remarkable writing skills, personal drive, and track record of success as a customer marketer to join our team! You will be responsible for driving our customer communication strategy. You will support our Customer Success strategy and leadership team to help ensure retention as well as aggressive renewal and expansion targets.

What You’ll Be Doing:

  • Collaborate with CS leadership on customer lifecycle communication strategy and implement that strategy
  • Execute the customer marketing strategy to support customers throughout their lifecycle stages of onboarding, adoption, retention, expansion, and evangelist
  • Create content that may include product training for SalesIntel Academy, FAQs, webinar presentations, customer newsletters, etc.
  • Partner with product marketing to enable customers to unlock value in using SalesIntel
  • Coordinate with event marketing team to organize customer field events and user conferences
  • Work with Demand Generation team to ​​create winback campaigns for churned customers
  • Develop a program to galvanize the customer base to help enhance our brand presence in various sites and communities such as G2 and Modern Sales Pros
  • Manage customer success platform- ChurnZero
  • Work with Revenue Ops team to optimize CS workflow automations
  • Report on success of campaigns

Qualifications:

  • 3+ years in demand generation, content and or product marketing
  • A “GSD” attitude with strong track record of executing at a high level
  • Exceptional writing and storytelling skills
  • Customer first mindset
  • Strong attention to detail is needed
  • Must be detail oriented, organized, ethical, responsible, & self-motivated
  • BA/ BS or equivalent experience
  • Bonus: users of SalesIntel or one of its competitors

Location: US Remote